The lean games and simulations book

Rubriek: Textual/Printed/Reference Materials - Boek

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Although you cannot learn about Lean without 'Gemba' experience, games allow the next best thing by fostering a richness of understanding, discussion, participation, and decision making that are essential elements for successful Lean implementation. This book is the second edition of a compendium of participative games to be used by trainers and facilitators to assist them in implementing Lean, Six Sigma and Operational Excellence programs. The book is relevant to both manufacturing and service. A total of 47 games are included, each with full description, player and instructor notes, and game sheets. No special equipment is required other than dice and household items such as scissors. The games range from basic to advanced. Several of the games are arranged in sets, allowing greater in depth exploration of issues. The appendix contains game sheets that are copied and distributed to players. There are approximately 40% more games in this edition, and many of the games in the first edition have been revised and improved.

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veel organisaties willen fans maken van klanten maar slechts weinige lukt dat klanten worden namelijk niet zomaar fans daar moet je echt wel wat voor doen geweldige service leveren bijvoorbeeld service die zo goed is dat klanten het onthouden het doorvertellen en wild enthousiast worden over Direct beschikbaar .. MEER INFO

Taal: en

Bindwijze: Paperback

Oorspronkelijke releasedatum: 20 augustus 2014

Aantal pagina's: 348

Illustraties: Nee

Hoofdauteur: John Bicheno

Hoofduitgeverij: Picsie Books

Editie: 2

Extra groot lettertype: Nee

Product breedte: 210 mm

Product hoogte: 18 mm

Product lengte: 297 mm

Studieboek: Ja

Verpakking breedte: 212 mm

Verpakking hoogte: 20 mm

Verpakking lengte: 297 mm

Verpakkingsgewicht: 1048 g

EAN: 9780956830722

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