Difficult conversations

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Weve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that were not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyones opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

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Taal: en

Bindwijze: Paperback

Oorspronkelijke releasedatum: 03 november 2011

Aantal pagina's: 352

Kaarten inbegrepen: Nee

Illustraties: Nee

Hoofdauteur: Bruce Patton

Tweede Auteur: Douglas Stone

Co Auteur: Sheila Heen

Hoofduitgeverij: Penguin Books Ltd

Originele titel: Difficult Conversations: How to Discuss What Matters Most

AI-gegenereerd: Nee

Dyslexievriendelijk: Nee

Extra groot lettertype: Nee

Product breedte: 132 mm

Product hoogte: 24 mm

Product lengte: 197 mm

Studieboek: Nee

Verpakking breedte: 125 mm

Verpakking hoogte: 25 mm

Verpakking lengte: 187 mm

Verpakkingsgewicht: 486 g

eWaste: Nee

EAN: 9780670921348

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