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Biff


Foto: Biff
Rubriek: Textual/Printed/Reference Materials - Boek
Prijs: 12.95
Rating: 3/5
Verzending:
Uiterlijk 24 januari in huis


Inhoudsopgave:

Omschrijving:

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere -- online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response -- by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy. Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the high conflict personality theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.



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Product specificaties:

Taal: en

Bindwijze: Paperback

Oorspronkelijke releasedatum: 30 oktober 2014

Aantal pagina's: 176

Illustraties: Nee

Hoofdauteur: Bill Eddy

Hoofduitgeverij: Hci Press

Editie: Second Edition

Extra groot lettertype: Nee

Product breedte: 137 mm

Product hoogte: 13 mm

Product lengte: 213 mm

Studieboek: Nee

Verpakking breedte: 138 mm

Verpakking hoogte: 12 mm

Verpakking lengte: 215 mm

Verpakkingsgewicht: 296 g

EAN: 9781936268726