Dealing with difficult people hbr emotional intelligence series

Rubriek: Textual/Printed/Reference Materials - Boek

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Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)

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How to be human at work hbr s emotional intelligence series features smart essential reading on the human side of professional life from the pages of harvard business review each book in the series offers proven research showing how our emotions impact our work lives practical advice for managin Op voorraad. Voor 23:59 uur besteld, morgen in huis .. MEER INFO

Focus (HBR Emotional Intelligence Series)

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The importance of achieving deep focus goes beyond your own productivity deep focus allows you to lead others successfully harness your emotions and find greater workplace fulfillment the importance of achieving focus goes well beyond your own productivity deep focus allows you to lead others s Op voorraad. Voor 23:59 uur besteld, dinsdag in huis .. MEER INFO

How To Deal With Difficult People

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Don t let problem people get to you whether it s a manager who keeps moving the goal posts an uncooperative colleague negative friend or critical family member some people are just plain hard to get along with often your immediate response is to shrink or sulk become defensive or attack don Uiterlijk 27 november in huis .. MEER INFO

Taal: en

Uitvoering: Paperback

Oorspronkelijke releasedatum: 08 mei 2018

Aantal pagina's: 160

Illustraties: Nee

Hoofdauteur: Harvard Business Review

Tweede Auteur: Tony Schwartz

Co Auteur: Mark Gerzon

Hoofduitgeverij: Harvard Business Review Press

Fabrikantgegevens: De informatie van de fabrikant is momenteel niet beschikbaar.

Editie: 1

Extra groot lettertype: Nee

Kookboek: Nee

Product breedte: 127 mm

Product hoogte: 15 mm

Product lengte: 177 mm

Studieboek: Ja

Verpakking breedte: 127 mm

Verpakking hoogte: 15 mm

Verpakking lengte: 175 mm

Verpakkingsgewicht: 159 g

EAN: 9781633696082

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