Contextual design

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This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

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Taal: en

Bindwijze: Paperback

Oorspronkelijke releasedatum: 08 december 1997

Aantal pagina's: 496

Illustraties: Nee

Hoofdauteur: Karen Holtzblatt

Tweede Auteur: Hugh Beyer

Hoofduitgeverij: Elsevier Science & Technology

Extra groot lettertype: Nee

Product breedte: 187 mm

Product hoogte: 25 mm

Product lengte: 235 mm

Studieboek: Nee

Verpakking breedte: 187 mm

Verpakking hoogte: 235 mm

Verpakking lengte: 235 mm

Verpakkingsgewicht: 830.07 g

EAN: 9781558604117

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