Ignore your customers and they ll go away

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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.

Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.

In Ignore Your Customers (and They'll Go Away), you will find:

Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time.

Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable.

Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

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Ignore Your Customers (and They'll Go Away)

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Discover how to create exceptional customer service and a superior customer experience learning from the greatest companies of our time the ultimate guide to transforming your customer service company culture and customer experience endorsed by all the top names in the field great customer ser 2 - 3 weken .. MEER INFO

The Disney Institute Leadership Series - Be Our Guest: Revised and Updated Edition

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Exceeding expectations rather than simply satisfying them is the cornerstone of the disney approach to customer service be our guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace revealing even more of the business behind the magic o Direct beschikbaar .. MEER INFO

Ignore Your Customers (and They'll Go Away)

Rating: 0 / 5 | Prijs: € 22.99

The ultimate guide to transforming your customer service company culture and customer experience endorsed by all the top names in the field great customer service may be today s most essential competitive advantage this book gives a step by step plan to craft a customer service culture and cust Direct beschikbaar .. MEER INFO

Taal: en

Bindwijze: E-book

Oorspronkelijke releasedatum: 14 januari 2020

Ebook Formaat: Adobe ePub

Illustraties: Nee

Hoofdauteur: Micah Solomon

Hoofduitgeverij: Harpercollins Leadership

Lees dit ebook op: Desktop (Mac en Windows)

Lees dit ebook op: Kobo e-reader

Lees dit ebook op: Android (smartphone en tablet)

Lees dit ebook op: iOS (smartphone en tablet)

Lees dit ebook op: Windows (smartphone en tablet)

Studieboek: Ja

EAN: 9781400214938

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