Chief customer officer 2 0

Rubriek: Textual/Printed/Reference Materials - Boek

Prijs: € 28.34

Rating: 0/5

☆

☆

☆

☆

☆

Verzending:
Uiterlijk 24 januari in huis

A Customer Experience Roadmap to Transform Your Business and Culture

Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world.

And it will take years off your learning curve.

Written by Jeanne Bliss, a CCO practitioner for over twenty years, and pre-eminent thought leader on the role of the Customer Leadership Executive and customer experience, this book outlines in detail Jeanne's Five-Competency Model. The same model Jeanne uses to coach the C-Suite, Chief Customer Officers and Vice Presidents of Customer Experience globally. Using her framework, you will discover how to: Manage and Honor Customers as Assets Align Around Experience Build a Customer Listening Path Embed Experience Reliability and Innovation Lead One Company Accountability, Leadership & Decision Making

Chief Customer Officer 2.0 will quickly get you into action with a united leadership team, shifting your business focus to earning the right to growth, by improving customers' lives. In Chief Customer Officer 2.0, Jeanne Bliss provides practical guidance on how to embed the Five Competencies into the way your company develops products, goes to market, enables and rewards people, and conducts annual planning. And she fearlessly shares her leadership tools and 'recipe cards' developed over thirty-years as a Chief Customer Officer practitioner and coach, to support and enable your business transformation.

Including over forty case studies of how Chief Customer Officers around the world embed these five competencies, this is the book you have been waiting for. The book that tells it like it really is and gives you the framework to begin to build your customer-driven growth engine today.

• 1 Bekijk alle specificaties

Effortless Experience

Rating: 4 / 5 | Prijs: € 15.05

Conventional wisdom holds that to increase loyalty companies must delight customers by exceeding service expectations but no matter how exciting special deals may be the dazzle factor does not solve customer problems this book presents a breakthrough idea about how to win customer loyalty a Voor 23:59 uur besteld, dinsdag in huis .. MEER INFO

Customer Success

Rating: 0 / 5 | Prijs: € 19.85

The subscription business model is hot from software to music to movies to diet programs investors and public markets want businesses that create recurring payments from unlimited customers the old sales and marketing methods can handle attracting new customers for growth however only in the last Voor 23:59 uur besteld, dinsdag in huis .. MEER INFO

Outside in

Rating: 5 / 5 | Prijs: € 32

What simple innovation brought billions in new investments to fidelity what basic misunderstanding was preventing office depot from achieving its growth potential what surprising insights helped the mayo clinic better serve both doctors and patients the solution in each case was a focus on custom Voor 23:59 uur besteld, dinsdag in huis .. MEER INFO

Taal: en

Bindwijze: Hardcover

Oorspronkelijke releasedatum: 03 juli 2015

Aantal pagina's: 271

Illustraties: Nee

Hoofdauteur: Jeanne Bliss

Hoofduitgeverij: Jossey-Bass Inc Pub

Editie: 2

Extra groot lettertype: Nee

Product breedte: 160 mm

Product hoogte: 23 mm

Product lengte: 236 mm

Studieboek: Ja

Verpakking breedte: 161 mm

Verpakking hoogte: 32 mm

Verpakking lengte: 234 mm

Verpakkingsgewicht: 488 g

EAN: 9781119047605

---