Winning at service

Rubriek: Textual/Printed/Reference Materials - Boek

Prijs: € 15.99

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Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.

As service becomes a more and more important factor in customer choice, all executives with the ambition of a building world class company should read this book.

"This book identifies the critical common practices of highly successful, international service enterprises. These businesses are led by inspiring teachers, who connect employees to customers to the benefit of both, and who build business models that are internationally mobile, while locally contextually relevant ... a must read for students and practitioners alike who wish to understand the ingredients for successful growth of service business around the world." Gary W. Loveman, CEO, Harrah's Entertainment Inc.

"Winning at Service is not just about food and security services. It is about how to succeed in the service industry, and shows how sharing the vision with employees and customers, sticking to it and empowering employees to act upon it are the key ingredients for success." Rob Kuijpers, Former CEO, DHL International

"Gate Gourmet started on a journey similar to the four companies in Winning at Service, albeit on a smaller scale. Before we took off, we could sure have used the enduring lessons from this remarkable 'tour guide' in our own toolbox. But it is deeply reassuring to see that Gate Gourmet's key focus and basic beliefs are very much aligned with the winning strategies and values of the four service leaders in the book." Henning Boysen, President and CEO, Gate Gourmet International

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Oorspronkelijke releasedatum: 14 januari 2003

Aantal pagina's: 200

Hoofdauteur: Waldemar Schmidt

Tweede Auteur: Gordon Adler

Co Auteur: Els van Weering

Hoofduitgeverij: John Wiley & Sons Inc

Editie: New title

Product breedte: 160 mm

Product hoogte: 38 mm

Product lengte: 234 mm

Verpakking breedte: 159 mm

Verpakking hoogte: 19 mm

Verpakking lengte: 241 mm

Verpakkingsgewicht: 435 g

EAN: 9780470848234

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